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<p class="extension-adhd-reader-p" id="isPasted" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once your item has been received we aim to have your online return processed between 5- 10 business days. Please note during busy sale periods please allow up to 15 business days.&#xA0;<p class="extension-adhd-reader-p" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once you lodge your return via the&#xA0;<a class="fr-green" href="https://return.auspost.com.au/ACADEMY_BRAND" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(21, 46, 85); text-decoration: none;" target="_blank" title="Academy Brand Returns Portal">Australia Post Returns Portal.</a>&#xA0;You will receive updates via email once the return has been received.<p class="extension-adhd-reader-p" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">REFUNDS<p class="extension-adhd-reader-p" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have opted in for a refund clearing time of funds will be dependent on your financial institution. If your refund has not appeared after 3 business days please contact us at <a href="mailto:support@academybrand.com">support@academybrand.com</a>&#xA0;<p class="extension-adhd-reader-p" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">EXCHANGES<p class="extension-adhd-reader-p" style="box-sizing: border-box; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our Online team will follow the exchange instructions on your return form, please fill this out neatly and correctly to avoid any delays. The Online team will create a new order on your behalf, you will receive an order confirmation and shipping updates thereafter.&#xA0; Popular Articles<a href="https://academy-help-center.gorgias.help/en-US/how-long-do-returns-and-exchanges-take-79210">How long do returns take</a><a href="https://academy-help-center.gorgias.help/en-US/how-to-make-an-online-return-79209">How to make an online return </a><a></a><a href="https://academy-help-center.gorgias.help/en-US/my-order-status-80520">My order status</a><a href="https://academy-help-center.gorgias.help/en-US/returning-sale-items-79211">Returning sale items</a><a href="https://academy-help-center.gorgias.help/en-US/return-online-orders-to-store-79213">Return online orders to store</a><a href="https://academy-help-center.gorgias.help/en-US/delivery-in-australia-80495">Delivery in Australia</a><a href="https://academy-help-center.gorgias.help/en-US/faulty-items-79215">Faulty Items</a><a href="https://academy-help-center.gorgias.help/en-US/faulty-items-79215"> </a><a href="https://academy-help-center.gorgias.help/en-US/returns-with-afterpay-or-klarna-79214">Returns with Afterpay or Klarna</a><a href="https://academy-help-center.gorgias.help/en-US/international-returns-79212">International Returns</a><a href="https://academy-help-center.gorgias.help/en-us/contact-us-393424">Contact us</a>

Once your item has been received we aim to have your online return processed between 5- 10 business days. Please note during busy sale periods please allow up to 15 business days. Once you lodge your return via the Australia Post Returns Portal. You

How long do returns and exchanges take?Updated 9 months ago