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Returns and Exchanges

If for some reason you are not satisfied with your purchase, we will accept the return of goods within 30 days of purchase. Online orders can be returned to an Academy Brand Store (excludes David Jones) for an exchange or refund.

'Final Sale' return policy

'Final Sale' return policyProducts marked as 'FINAL SALE' cannot be returned for refund, exchange or store credit unless they are deemed to be faulty. Please consider your size carefully when purchasing these products. All products that are discounte

How to make an online return

Australian customers must lodge and send their returns back to Academy HQ via the Australia Post Returns Portal. Please click the link and follow the simple steps in the portal to create your return label. All returns are a flat rate of $9.15 charged

International returns

International customers (including NZ) if you're not satisfied with your online purchase and would like to make a return please send this back to Academy HQ via registered post. Please note we do not offer exchanges for International returns. We sugg

How long do returns and exchanges take?

Once your item has been received we aim to have your online return processed between 5- 10 business days. Please note during busy sale periods please allow up to 15 business days. Once you lodge your return via the Australia Post Returns Portal. You

Return online orders to store

We welcome online customers to head into an Academy Brand store for a refund or exchange. Bring along your proof of purchase and our retail staff can assist you with your requests. If you have an exchange enquiry, call your local store ahead to see i

Returning sale items

'Final Sale' return policyProducts marked as 'FINAL SALE' cannot be returned unless faulty. Please consider your size carefully when purchasing these products. All products that are marked down as part of our 'Online Warehouse Sale' are considered 'F

Faulty items

Please contact our customer care team at [email protected] if you have encountered a faulty item from an online purchase. Please include clear photos of the damaged product and proof of purchase. If your item is deemed faulty, the Academy Bran