If you are not satisfied with your purchase, we will accept the return of goods within 30 days of purchase. Online orders can be returned to an Academy Brand Store (excl David Jones), please note: we don't accept refunds on sale items (unless faulty)
'Final Sale' return policy. Products marked as 'FINAL SALE' cannot be returned for refund, exchange or store credit unless they are deemed to be faulty. Please consider your size carefully when purchasing these products. All products that are discoun
We do not offer refunds on sale or outlet items (unless faulty), so please choose carefully. - These items will show a 'strike-through' or 'red pen' discount (see image below). We will happily exchange the item for something of the same value or issu
Australian customers must lodge and send their returns back to Academy HQ via the Australia Post Returns Portal. Please click the link and follow the simple steps in the portal to create your return label. All returns are a flat rate of $10.95 charge
International customers (including NZ) if you're not satisfied with your online purchase and would like to make a return please send this back to Academy HQ via registered post. Please note we do not offer exchanges for International returns. We sugg
Once your item has been received we aim to have your online return processed between 5- 10 business days. Please note during busy sale periods please allow up to 15 business days. Once you lodge your return via the Australia Post Returns Portal. You
We welcome online customers to head into an Academy Brand store to return their order. Bring along your proof of purchase and our retail staff can assist you with your requests. As per our standard returns policy, we only offer exchanges or credit on
Please contact our customer care team at [email protected] if you have encountered a faulty item from an online purchase. Please include clear photos of the damaged product and proof of purchase. If your item is deemed faulty, the Academy Bran
Unfortunately, we're unable to process a return for an in-store purchase online. If you want to return item/s that you purchased from our Academy Brand stores, Please visit any of our stores to proceed and our lovely store are ready to assist you. Pl
Get ahead of your Christmas shopping & shop for gifts with confidence, with our extended Christmas returns!To help make gifting easy in the lead-up to Christmas, we've extended the returns period of all purchases made in November & December 2024 to b