Academy Help Center
Academy Help Center

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Returns and Exchanges

8 articles

If for some reason you are not satisfied with your purchase, we will accept the return of goods for a refund or exchange within 30 days of purchase.


Extended Christmas Returns

Helpful links. Returns Centre. How to make an Online Return. International Returns.

How to make an online return

Australian customers can now lodge and send their returns back to Academy HQ via the Australia Post Returns Portal. Follow the simple steps in the portal to create your return label. All returns are a flat rate of $9.15 charged by Australia Post. Ple

International returns

International customers (excluding NZ) if you're not satisfied with your online purchase and would like to make a return please send this back to Academy HQ via registered post. Please note we do not offer exchanges for International parcels. We sugg

How long do returns and exchanges take?

Once your item has been received we aim to have your online return processed between 5- 10 business days. Please note during busy sale periods please allow up to 15 business days. Once you lodge your return via the Australia Post Returns Portal. You

Return online orders to store

We welcome online customers to head into an Academy Brand for a refund or exchange. Bring along your proof of purchase and our retail staff can assist you with your requests. If you have an exchange enquiry, call your local store ahead to see if they

Returns with Afterpay or Klarna

If you have purchased with Afterpay or Klarna we will happily accept your return. The payment plan will be cancelled if we receive your return before the first instalment is due. – This means you will not have to pay a thing. If the first instalment

Returning sale items

We do not offer refunds on sale or outlet items (unless faulty), so please choose carefully. - This items will show a 'red pen' discount. We will happily exchange the item for something of the same value or issue a store credit. If you have purchased

Faulty items

Please contact our customer care team at [email protected] if you have encountered a faulty item from an online purchase. Please include clear photos of the damaged product and proof of purchase. If your item is deemed faulty, the Academy Bran