How to make an online returnUpdated 3 months ago
Online Returns & Exchanges
Australian customers must lodge and send their returns back to Academy HQ via the Australia Post Returns Portal. Please click the link and follow the simple steps in the portal to create your return label. All returns are a flat rate of $9.15 charged by Australia Post.
Strictly no refunds on sale items. Customers can exchange the item for something of the same value or be issued a store credit.
Please ensure the Academy Returns Form is included within the parcel and filled out correctly and clearly. If you did not receive this view below.
Academy Brand Returns Form: CLICK HERE
Customers are responsible for shipping & handling charges for posting items back to us unless deemed faulty.
We will credit your original method of payment, excluding shipping charges and sales tax on shipping charges (unless goods are defective or not as ordered). Please allow up to 7 business days for your item to be processed.
New Zealand Customers - To send merchandise back to the Academy Brand for an Exchange, Refund or Store Credit please fill out the Returns Form and return merchandise by registered mail to: Academy Brand - Warehouse 5, Dock 8, 415 Pembroke Road, Minto. NSW. 2566
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