Faulty itemsUpdated 3 months ago
Please contact our customer care team at support@academybrand.com if you have encountered a faulty item from an online purchase. Please include clear photos of the damaged product and proof of purchase.
If your item is deemed faulty, the Academy Brand will do its best to replace the item or issue a refund. The Academy Brand will provide you with a return shipment label if the item is deemed faulty.
You can also head into your local Academy Brand store to have this reviewed by our retail staff.
For store bought items, please head into your local store to have this reviewed by our retail staff.
Please note all faulty items purchased outside of the Academy Brand must be reported and returned to the same store. This is due to different returns and faulty procedures. - This includes David Jones.
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