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Academy Brand Help Center

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Gift Cards

I want to enquire about becoming a stockist

Where are you located and stocked?

Careers at Academy Brand

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General

How do I join your rewards program?

Academy Loyalty Terms and Conditions

How do I redeem my loyalty reward points?

How do I update my details?

How will I be notified of my rewards?

How long will it take for my rewards to appear?

What is the minimum spend to receive a reward?

Do my rewards expire?

Academy Rewards

Can I get a store credit online?

The item I want is sold out. How can I get it now?

How do I sign up to the mailing list?

How do I unsubscribe from emails?

Do I need to create an account to checkout?

Can I purchase Gift Cards online?

My Order Status

Amending or cancelling and order

My discount isn't showing at checkout

Offer Terms & Conditions

Where can I find Women's & Rookie styles?

Why did I not receive all items in my order?

What should I do if I receive an item with a security tag still attached?

How do I use my gift card/credit online?

Click and Collect - TEMPORARILY UNAVAILABLE

Help with order made on David Jones or Iconic

Orders & Purchasing

Delivery in Australia

Dispatch Time Frames

Free Shipping

Express Shipping

International Shipping & Delivery

International Orders - Custom Duties

Domestic Delivery Time Frames

International Delivery Time Frames

Change to or incorrect Shipping Address

My Parcel has Returned to Sender

Authority To Leave

Shipping to U.S.A. & Tariffs

What can I do if my order does not arrive by the expected delivery date?

Shipping and Delivery

What is your return policy?

'Final Sale' return policy

Returning sale items

How to make an online return

International returns

How long do returns and exchanges take?

Return online orders to store

Faulty items

Can I return store bought items online?

Extended Christmas Returns

Can I return items without a receipt?

How do I get a refund for being charged twice?

Returns and Exchanges

What payment options can I use?

Payments

General Information FAQ for Academy Brand

Join the Academy for exclusive rewards and offers

Academy Brand Shipping and Delivery information

If you are not satisfied with your purchase, we will accept the return of goods within 30 days of purchase. Online orders can be returned to an Academy Brand Store (excl David Jones), please note: we don't accept refunds on sale items (unless faulty)

Academy Brand payment options and details