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Orders & Purchasing

All about ordering with Academy Brand

Online Warehouse Sale stock enquiries

If you see an Online Warehouse Sale product that you want but your size is not online, unfortunately, we will not be able to find other sizes in-store as these are 'last-chance' units. Popular Articles. How long do returns take. How to make an online

Click and Collect - TEMPORARILY UNAVAILABLE

Unfortunately Click & Collect is temporarily unavailable. We are working to have this back up and running as soon as we can. Shopping made easier!. Academy Brand is now offering Click & Collect services for select stores, free of charge. FAQ. 1. How

Can I get a store credit online?

Yes you can!If you would rather get a credit note for future purchases instead of exchanging or refunding online, that's more than fine.Complete the refund process as usual and indicate this on your returns form.One of our Customer Care reps will the

The item I want is sold out. How can I get it now?

Sometimes styles sell-out very quickly - especially online!If an item you want is sold-out online, it may still be available in store.Contact our Customer Care team at [email protected] with the details of the item and they can look into this

How do I sign up to the mailing list?

At the bottom of the webpage, there is a sign up form for Academy Brand.Or, look out for the pop-up notification to join The Academy Brand!Alternatively, you can also sign up upon checkout. You will now be subscribed to The Academy Brand, where you w

How do I unsubscribe from emails?

If you would like to unsubscribe from Academy promotional emails please go into a previous email, scroll to the bottom and select 'unsubscribe' in the footer.

Do I need to create an account to checkout?

No you do not need to create an account to checkout. If you would like to be subscribed to our email newsletters, please tick the box underneath the email field at checkout. The benefits of creating an account include:. - order and purchase history.

Can I purchase Gift Cards online?

You can purchase an Academy Brand e-gift card here:. How to purchase:. 1. Select the amount you wish to gift and add it to cart. 2. Proceed to purchase your order. 3. Gift cards can be either emailed to the recipient or yourself. 4. Once you purchase

My Order Status

The fulfillment status of your order will change as your order progresses. You are able to track online order status from your online account, click here to loginBelow are the fulfillment steps and their meaning.UnfulfilledWe have just accepted your

Amending or cancelling and order

Please contact Customer Care at [email protected] to amend or cancel your order. Please advise what your order number is and we will do our best to assist you.

My discount isn't showing at checkout

During a promotional period the Academy Brand may provide customers with a discount code. This must be entered at checkout on the right hand side. If the discount isn't applying and you have ensured you are eligible please contact Customer Care at su

Offer Terms & Conditions

Offer Terms & Conditions. Summer Spend & Save. Spend $150, save $30. Spend $200, save $50. Spend $400, save $100. Offer includes full priced styles only, excluding 'PASS IT ON Undies 3 pack'. Offer excludes already reduced sale & clearance styles. Of