Orders & Purchasing
All about ordering with Academy Brand
Can I get a store credit online?
Yes you can!If you would rather get a credit note for future purchases instead of exchanging or refunding online, that's more than fine.Complete the refund process as usual and indicate this on your returns form.One of our Customer Care reps will the
The item I want is sold out. How can I get it now?
Sometimes styles sell-out very quickly - especially online!If an item you want is sold-out online, feel free to reach out to your nearest store to check if they have it using our store locator here. Please note our stores cannot take payments over th
How do I sign up to the mailing list?
At the bottom of the webpage, there is a sign-up form for Academy Brand.Or, look out for the pop-up notification to join The Academy Brand!Alternatively, you can also sign up upon checkout. You will now be subscribed to The Academy Brand, where you w
How do I unsubscribe from emails?
If you would like to unsubscribe from Academy promotional emails please go into a previous email, scroll to the bottom and select 'unsubscribe' in the footer.
Do I need to create an account to checkout?
No you do not need to create an account to checkout. If you would like to be subscribed to our email newsletters, please tick the box underneath the email field at checkout. The benefits of creating an account include:. - order and purchase history.
Can I purchase Gift Cards online?
You can purchase an Academy Brand e-gift card here:. How to purchase:. 1. Select the amount you wish to gift and add it to cart. 2. Proceed to purchase your order. 3. Gift cards can be either emailed to the recipient or yourself. 4. Once you purchase
My Order Status
The fulfilment status of your order will change as your order progresses. You can track online order status from your online account, click here to loginBelow are the fulfilment steps and their meaning.UnfulfilledWe have just accepted your order and
Amending or cancelling and order
In order to keep our fulfillment processes fast & streamlined, we unfortunately aren't able to edit orders after they have been placed. If you would like to edit you shipping address, once you have received your tracking number, simply reach out to A
My discount isn't showing at checkout
During a promotional period, the Academy Brand may provide customers with a discount code. This must be entered at checkout on the right-hand side. Some promotions will showcase the discount in your cart and your checkout automatically (without a cod
Offer Terms & Conditions
Offer Terms & Conditions. 2 For Deals. All '2 for $# (or 'Buy 2, save #%)'' offers exclude already reduced sale & clearance styles. Stock levels may vary by store. Offers are available for a limited time only. Offers cannot be used in conjunction wit
Where can I find Women's & Rookie styles?
We sell the entire range of Women's & Rookie styles online. We sell Women's & Rookie Styles in the below stores:. Please note we sell Men's in all stores. Women's. NSW. - Academy Brand - Cronulla. - Academy Brand - Paddington. - Academy Brand - Mosma
Why did I not receive all items in my order?
If you have received only part of your order, it could be due to low stock availability of some items.Our team always strives to fulfill the order from an alternate dispatch location, but in cases of unavailability, we may have to process a refund fo
What should I do if I receive an item with a security tag still attached?
If you receive an item with a security tag still attached, we can look into exchanging the item via post if you do not mind being without it for a little while. Alternatively, we can arrange for your nearest Academy Brand store to remove the tag. Ple
How do I use my gift card/credit online?
In order to redeem a Gift Card to make an online purchase, simply navigate to the 'My Bag' page, and enter your Gift Card details under the Order Summary section (see below). This will take you to the checkout, with you Gift Card added to the transac
Click and Collect - TEMPORARILY UNAVAILABLE
Unfortunately Click & Collect is temporarily unavailable. We are working to have this back up and running as soon as we can. Shopping made easier!. Academy Brand is now offering Click & Collect services for select stores, free of charge. FAQ. 1. How
Help with order made on David Jones or Iconic
Thank you for purchasing Academy Brand product on one of our Marketplace vendors.Unfortunately, all inquiries regarding your order placed on David Jones Online or Iconic must go through their own support desks, as we don't have access to all the info