Click and Collect - TEMPORARILY UNAVAILABLEUpdated 6 months ago

Unfortunately Click & Collect is temporarily unavailable. We are working to have this back up and running as soon as we can.

Shopping made easier!

Academy Brand is now offering Click & Collect services for select stores, free of charge.

FAQ

1. How will I know when my order is ready?

Our retail team will send you a confirmation once your order is ready to be collected. Our store team will aim to have your order ready within 3 hours.

If the store is unable to complete your Click & Collect order, we will send you an email to notify you of this, and you will be refunded via your original payment method. 

2. Can I amend/exchange/refund my Click & Collect order?

Click & Collect orders will not be able to be amended/exchanged/refunded prior to collection by store teams. If you need to make any changes to your order, please reach out to [email protected] and we can assist you with this. 

If your order has been finalised, store teams will be able to assist you with any amendments.

3. How long do I have to collect my order?

Please collect your order within 5 days. Once your order has aged 5 days, a member of our team will reach out before cancelling your order.

Feel free to reach out to [email protected] if you need to extend the collection window.

4. Can someone collect my order  for me?

Yes! But please make sure that they have a copy of your order confirmation to show our store team on collection.

5. Which stores offer Click & Collect?

Click & Collect will only be available at our boutique locations. Please use our store locator to find your nearest store. 

Click & Collect will not be available at any David Jones locations.