My Parcel has Returned to SenderUpdated 8 months ago

Please contact customer care via the contact form if have issues with your online delivery. 

Return to Sender parcels will be returned back to our warehouse in Minto, NSW.

Reasons why your parcel has been returned to the sender include:
- Incorrect address
- The item was not picked up from the collection point (held up to 2 weeks)
- Issue with labelling
- Company name not listed

A few tips to avoid this:
- Ensure shipping details are entered in the correct fields
- Company name is enlisted in the shipping details
- Ensure someone is available to collect from the collection point

Return to Sender parcels can take up to 2 weeks to be sorted and re-sent.