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Academy Help Center

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You can update them by logging into The Academy Brand website, using your email and password or instore via a staff member. If you prefer to get in touch with support@academybrand.com we would be happy to assist.

How do I update my details?

Academy Rewards

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Gift Cards

I want to enquire about becoming a stockist

Where are you located and stocked?

Careers at Academy Brand

General

How do I join your rewards program?

Academy Loyalty Terms and Conditions

How do I redeem my loyalty reward points?

How will I be notified of my rewards?

How long will it take for my rewards to appear?

What is the minimum spend to receive a reward?

Do my rewards expire?

Click and Collect - TEMPORARILY UNAVAILABLE

Can I get a store credit online?

The item I want is sold out. How can I get it now?

How do I sign up to the mailing list?

How do I unsubscribe from emails?

Do I need to create an account to checkout?

Can I purchase Gift Cards online?

My Order Status

Amending or cancelling and order

My discount isn't showing at checkout

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Where can I find Women's & Rookie styles?

Orders & Purchasing

Christmas Shipping Cut-Offs

Delivery in Australia

Dispatch Time Frames

Free Shipping

Express Shipping

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International Orders - Custom Duties

Domestic Delivery Time Frames

International Delivery Time Frames

Change to or incorrect Shipping Address

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My Parcel has Returned to Sender

Authority To Leave

Shipping & Delivery

'Final Sale' return policy

Returning sale items

How to make an online return

International returns

How long do returns and exchanges take?

Return online orders to store

Faulty items

Can I return store bought items online?

Extended Christmas Returns

Returns and Exchanges

What payment options can I use?

Payments

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How do I update my details?Updated 9 months ago