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Our Customer Service Hours Are 9am - 5pm Monday - Friday. 

Submit an enquiry via the Support pop up form below. (bottom right of screen) or email us at

Academy Help Center

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You can update them by logging into The Academy Brand website, using your email and password or instore via a staff member.

How do I update my details?

Academy Rewards

How do I join your rewards program?

Academy Loyalty Terms and Conditions

How do I redeem my loyalty reward points?

How will I be notified of my rewards?

How long will it take for my rewards to appear?

What is the minimum spend to receive a reward?

Do my rewards expire?

Online Warehouse Sale stock enquiries

Click and Collect - TEMPORARILY UNAVAILABLE

Can I get a store credit online?

The item I want is sold out. How can I get it now?

How do I sign up to the mailing list?

How do I unsubscribe from emails?

Do I need to create an account to checkout?

Can I purchase Gift Cards online?

My Order Status

Amending or cancelling and order

My discount isn't showing at checkout

Offer Terms & Conditions

Orders & Purchasing

Delivery in Australia

Dispatch Time Frames

Free Shipping

Express Shipping

International Shipping & Delivery

International Orders - Custom Duties

Domestic Delivery Time Frames

International Delivery Time Frames

Change to Shipping Address

Delivery Issues / Help

My Parcels Returned to Sender

Authority To Leave

Shipping & Delivery

'Final Sale' return policy

How to make an online return

International returns

How long do returns and exchanges take?

Return online orders to store

Returns with Afterpay or Klarna

Returning sale items

Faulty items

Returns and Exchanges

Contact us

Gift Cards

Complaints

I want to enquire about becoming a stockist

Where are you located and stocked?

General

What payment options can I use?

Payments

Legal

Privacy Policy

How do I update my details?Updated 2 years ago