We're Here To Help! 
Our Customer Service Hours Are 9am - 5pm Monday - Friday. 

Submit an enquiry via the Support pop up form below. (bottom right of screen) or email us at

Academy Help Center

<span id="isPasted" style="color: rgb(51, 51, 51); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you have a complaint please submit an email enquiry to <span id="isPasted" style="color: rgb(44, 130, 201); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="mailto:support@academybrand.com">support@</a><a href="mailto:support@academybrand.com">academybrand.com</a><span id="isPasted" style="color: rgb(51, 51, 51); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"> and someone from our customer service team will be in touch with you as soon as possible. Likewise, if you have any feedback please contact us via this method so we can respond in writing.&#xA0;

If you have a complaint please submit an email enquiry to support@academybrand.com and someone from our customer service team will be in touch with you as soon as possible. Likewise, if you have any feedback please contact us via this method so we ca

Complaints

General

How do I join your rewards program?

Academy Loyalty Terms and Conditions

How do I redeem my loyalty reward points?

How do I update my details?

How will I be notified of my rewards?

How long will it take for my rewards to appear?

What is the minimum spend to receive a reward?

Do my rewards expire?

Academy Rewards

Online Warehouse Sale stock enquiries

Click and Collect - TEMPORARILY UNAVAILABLE

Can I get a store credit online?

The item I want is sold out. How can I get it now?

How do I sign up to the mailing list?

How do I unsubscribe from emails?

Do I need to create an account to checkout?

Can I purchase Gift Cards online?

My Order Status

Amending or cancelling and order

My discount isn't showing at checkout

Offer Terms & Conditions

Orders & Purchasing

Delivery in Australia

Dispatch Time Frames

Free Shipping

Express Shipping

International Shipping & Delivery

International Orders - Custom Duties

Domestic Delivery Time Frames

International Delivery Time Frames

Change to Shipping Address

Delivery Issues / Help

My Parcels Returned to Sender

Authority To Leave

Shipping & Delivery

'Final Sale' return policy

How to make an online return

International returns

How long do returns and exchanges take?

Return online orders to store

Returns with Afterpay or Klarna

Returning sale items

Faulty items

Returns and Exchanges

Contact us

Gift Cards

I want to enquire about becoming a stockist

Where are you located and stocked?

What payment options can I use?

Payments

Legal

Privacy Policy

ComplaintsUpdated 4 months ago